Terms & Conditions
Last Updated: 30 August 2026
These Terms & Conditions govern the use of the LOLO Rooms website, applications, hotel booking services and related features. By using the platform, you agree to follow the terms applicable to the service you use.
1. PLATFORM SERVICES
LOLO Rooms provides technology that helps customers discover hotels, review room information and make reservations with participating accommodation providers. Unless specifically stated otherwise, the accommodation provider is responsible for providing the stay and property-level services.
2. USER INFORMATION
Users should provide accurate information while registering, booking, paying or contacting customer support and should keep their account credentials secure.
3. HOTEL INFORMATION
Hotel descriptions, amenities, images, availability, room details and property policies may be supplied by hotel partners and may change. Customers should review current information before booking.
4. PRICING
The final booking amount may include room charges, applicable taxes, optional services and other charges disclosed during the booking process. Review the final payable amount before confirming.
5. BOOKING CONFIRMATION
A booking is treated as confirmed when the platform successfully records the reservation and provides a valid confirmation. Customers should retain their booking details for check-in.
6. PAYMENT
Available payment methods may vary by booking and may include supported online payment gateways, UPI, wallet, pay-at-hotel or other approved methods.
7. CANCELLATION AND REFUND
Cancellation eligibility, fees and refunds are governed by the cancellation conditions displayed for the selected booking.
8. CHECK-IN REQUIREMENTS
Hotels may require valid identification and compliance with property rules. A hotel may refuse check-in where mandatory requirements or applicable laws are not satisfied.
9. ACCEPTABLE USE
Users must not misuse offers, submit fraudulent bookings, interfere with platform operation, abuse hotel staff or customers, or use the service for unlawful activity.
10. HOTEL PARTNER RESPONSIBILITIES
Hotel partners are responsible for maintaining accurate information about availability, pricing, room categories, amenities, facilities and property-level policies.
11. EVENTS OUTSIDE REASONABLE CONTROL
Service availability may be affected by events outside reasonable control, including outages, government restrictions, natural events and actions of independent service providers.
12. CHANGES
These terms may be updated when necessary. The current version will be published on this page.
13. CONTACT
For questions regarding these terms, please use the contact details shown on the LOLO Rooms website.
These Terms & Conditions govern the use of the LOLO Rooms website, applications, hotel booking services and related features. By using the platform, you agree to follow the terms applicable to the service you use.
1. PLATFORM SERVICES
LOLO Rooms provides technology that helps customers discover hotels, review room information and make reservations with participating accommodation providers. Unless specifically stated otherwise, the accommodation provider is responsible for providing the stay and property-level services.
2. USER INFORMATION
Users should provide accurate information while registering, booking, paying or contacting customer support and should keep their account credentials secure.
3. HOTEL INFORMATION
Hotel descriptions, amenities, images, availability, room details and property policies may be supplied by hotel partners and may change. Customers should review current information before booking.
4. PRICING
The final booking amount may include room charges, applicable taxes, optional services and other charges disclosed during the booking process. Review the final payable amount before confirming.
5. BOOKING CONFIRMATION
A booking is treated as confirmed when the platform successfully records the reservation and provides a valid confirmation. Customers should retain their booking details for check-in.
6. PAYMENT
Available payment methods may vary by booking and may include supported online payment gateways, UPI, wallet, pay-at-hotel or other approved methods.
7. CANCELLATION AND REFUND
Cancellation eligibility, fees and refunds are governed by the cancellation conditions displayed for the selected booking.
8. CHECK-IN REQUIREMENTS
Hotels may require valid identification and compliance with property rules. A hotel may refuse check-in where mandatory requirements or applicable laws are not satisfied.
9. ACCEPTABLE USE
Users must not misuse offers, submit fraudulent bookings, interfere with platform operation, abuse hotel staff or customers, or use the service for unlawful activity.
10. HOTEL PARTNER RESPONSIBILITIES
Hotel partners are responsible for maintaining accurate information about availability, pricing, room categories, amenities, facilities and property-level policies.
11. EVENTS OUTSIDE REASONABLE CONTROL
Service availability may be affected by events outside reasonable control, including outages, government restrictions, natural events and actions of independent service providers.
12. CHANGES
These terms may be updated when necessary. The current version will be published on this page.
13. CONTACT
For questions regarding these terms, please use the contact details shown on the LOLO Rooms website.